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Many people rushed to get hold of the long awaited iPhone as soon as it was launched. Those people paid full price and subscribed to the obligatory plans enforced, and instead of getting the privileges of early supporters, they were shocked to find out that they were fooled into paying full price to a gadget that could be bought for much less or even no money at all through the alleged Point System that Vodafone employs should they have waited.
As loyal customers with existing points and equal privileges to the point system, and as pioneers on paying for iPhones through Vodafone’s plans, we thereby protest and request some sort of beneficial arrangement that compensates for our loss. This compensation could either be in the form of cash refunds, equivalent points to benefit in other available offers, or other financial means related to the monthly plan.
Reference to a similar situation in the United States, when people rushed into buying the first generation phones and then learnt that the price fell from its initial $599 to $399, Apple decided to give each iPhone holder a cash refund. Nonetheless, the company is a firm believer in subsidizing its product; therefore, this new arrangement must be treated with the same retrospect to which Apple handles its marketing and sales schemes.
This petition is signed by only a sample of the latter iPhone buyers, but we plan to reach many more until we get a fair and satisfactory resolution to our problem, and that, does not include apologetic sales people with memorized solutions.
Please do the right things and follow Apple’s example after reading it’s reply to it’s “early customers” to whom they are obliged to “take care” for.
http://www.apple.com/hotnews/openiphoneletter/
Sincerely,
Vodafone loyal customers, awaiting the VIP treatment we deserve.
41 Responses to “Bought an iPhone with a fortune from Vodafone when you could’ve paid 1/2 it’s price or none at all?”
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December 21st, 2008 at 8:04 pm
hi all i am really very proud of what is going on here cuz we really have a right to be givein back to us , and it’s not becuse we are an egyptian a multinational company cant treat us as it do in other forign countrys so kep the good work .
and about the mail they sent it to me early it was another disapointed one from some one who know nothing about the problam here its :
Dear Bassam, the promo you are talking about is realted to the Vodafone one points as you can redeem your points with the points , so if you have points you will be compensated from us , but if not , then you are not eligable for that promo.
Thanks.
BR.
N.B : i want to know is there a devision in VF called BR or its PR
December 21st, 2008 at 8:33 pm
oh VF customer service called me on Thursday and said what is my problem and they really was very good and they said give us half an hour and they will call back to find a solution that suit me and they support me in what iam saying , and then i didn’t heard from them until this morning another one called and he chatted with me on other problem and when i described the issue to him it was really hilarious to hear the reply from him as a VF C.S for 6 years ( that what he told me ) that if i bought a headset from nokia than i will not making this much noise now , cuz it could lower the price of its headset any time and i don’t really need to complain cuz that happen all the time , then i really said to him i bought this phone from VF & apple cuz the 2 companies are so great in my opinion so that they respect their customer to not device him , so it was a reply more hilarious that i must behave and not be so angry about my problem cuz VF is really a big company ,i think he was getting a night shift and didn’t sleep well so he need anger management ,
the freaky think that they called to fill up paper works not to care about a customer , and all of them say that they will call back and they don’t , and they are really like a virtual people how can i continue discussing my problem if i have to till it over each time my mail drop in his hand , wow Vodafone u r one of a company out there , not in Egypt ..
December 21st, 2008 at 8:51 pm
I really doubt that your problem is with Vodafone or with Apple, the 2 issues i read from your posts till now are really expressing how low the Egyptian mentality have gone- not yours of course- but of Vodafone support “monkeys”, i mean to be honest if you took your faulty device to an apple store or center somewhere else than egypt, most probably they would replace it, or give you a spare till they tackle your device problem.
concerning the issue at hand here, there is nothing really you can do, prices will go down no matter what you do, there is no privileges what so ever, and there is nothing, or any written law that controls the speed at which prices go down, we don’t have a really effective customer protection system here in egypt, for example last year i got typhoid from egypt air food, filed a complain , and nothing happened, not even a seasonal greeting card
anyway , my point, in Egypt, don’t expect not even 5th degree of respect for even written contracts, for me, i will not buy iPhone till the end of Jan, i’m sure prices will go a lot more down the hill.
P.S that monkey of a support guy talking about nokia, if he was working for me, i would have fired him for making such comments, my kid sank my wife Nokia in water, i opened-DISSECTED- it and dried it- virtually saving everything in it, except for the network coverage that died on me, so i took it to Raya support, they totally were understandable when i told them i had to open the phone to dry it, though this should void the warranty on the phone, and they totally restored the phone WITHOUT ANY FEES, so here’s nokia customer care for you.
December 21st, 2008 at 9:09 pm
thnx tom but i guess we will change that situation or at the end we will change the way they think about us as a third part of the world who dont know his customer rights , but they really get me angry each time they call me and the answer they have is totally mean that they have no idea of what is going on if they lose a customer by this way of treatment , but what i want to say here that i wanted to change my paying plan to a bigger one the C.S didn’t ask me for any thing at all , but when i had a complain they asked my for every thing going in my life , @ the end we r trying to say that we have been the VF ONE customer & when there is a problem the only ONE thing is our voice we hear is ours so i thing that is ONE mean.
December 21st, 2008 at 9:34 pm
i sent a copy of the formal mail above ,to the VF C.S ok sure if we all done it will make an echo if not so we will act .
December 21st, 2008 at 10:54 pm
goodluck Bassam, to be honest i would have contacted Apple too, they are as guilty as Vodafone on this issue
December 22nd, 2008 at 11:04 pm
Guys , i was on the phone today with the C.S supervisor ,
anyway , he said , i’ll get my point back as the offer said , 30% of the money , which is 1200 points monthly for a year , ” cause i got the 16 G.B Model ” and they r waiting for a confirmation about the 20% discount cash-back from the Marketing department .
So now , we could get the points offered in the Offer , but not the 20% cash discount yet ,
we have to keep going , cause i know this is a nightmare for the big companies .
December 23rd, 2008 at 4:16 pm
Am i the only one without a connection since the cables thing
Ok i see we have progress here, now we know they “heard” the complaint and are willing to do sth about it…
We’ll see the reply to the formal doc Bassam sent and then decide on what to do next I guess..
Also tomkins, I know what u mean about “Selling then Forgetting” here in egypt, but with apple products its a bit different I guess.. Like i mentioned before early apple users are treated as elites so I guess we have some exceptions
No really, I bought my old macbook pro from bestbuy and they replaced it for me twice! Because I didn’t like its sound.. Also a “tall” friend of mine kindly dropped my jansport with the laptop protectionless in it.. and you can just picture a lovely bmw smashed by a lorry.. Literally they “samkaroo” for me with out taking any money since it was in my warranty period. Lastly, I screwed my charger and they took it in to diagnose the problem and LENT me one until they do… So i guess my experience with Best Buy which is one of the premium vendors in Egypt was quite promising.. I guess TradeLine and any others would act in a similar way since they are all Apple-trained
Sooo as much as i agree that customers tend to be ignored here in egypt, there are some cases where u actually get the royal treatment, and with Apple products I believe it’s almost always the case, so its only a matter of time until Vodafone realizes that if it plans to keep selling to us Apple users, it needs to fulfill the class A requirements
)
December 23rd, 2008 at 10:08 pm
that is great guys i am really happy, but they didnt replay till now, so i called them agin and one of C.S said that they are waiting for a formal company mail to act throught ( internal subject) if there is a customer had the 30% back as points, but till now its great to have progress keep the good work ..
December 24th, 2008 at 2:58 pm
great news
the C.S called me today and they will give me the 18000 points as in the offer on the 8 GB iphone i guess this is 30 % of the iphone price , but they didnt tell me about the 20% cash , but they was really upset from the emails and our complains , great job we all done here really proud of each one here , keep the good work , & if any thing happen in the other 20% i will add it here.
December 24th, 2008 at 4:08 pm
rmohsen what happend on the 20 % cash discount we need to keep going in this , you r right .
December 25th, 2008 at 4:30 am
nothing yet , i had a meeting with some people @ vodafone today , related to another project with them ” i work in media ” , and i asked them about the offer and what they will do to all these angry costumers , they told me the MARCOM department is working on this right now , and i’m sure they’ll give us the same discount , we need to make a FACEBOOK group though , this will really make them hurry up , cause as i said before , something like this , could get the Whole MARCOM department fired , i know this for sure .
December 25th, 2008 at 12:57 pm
Congratulation WE DID IT REALLY DID IT
Hi all VF C.S called me today and said that they are pleased to give me the whole offer both the cash and discount, and asked me if this is good for me and they will do that to all iphone buyers , so we will have the offer as the ppl who will buy the iphone now and they told me that the MARCOM dep. will call me so they can explain to me how that will be done .
Congratulation to all of us specially all the one in this site , this site was really effective and thnx rami for your follow up with the latest news i think we made it right wow i am really happy that i got support here .
Thanks all
December 25th, 2008 at 4:06 pm
Bassam, congrats man, really happy and proud of you, any news on the other issue with your damaged device?
December 25th, 2008 at 6:27 pm
Solved!
They’re giving me back the whole 50% by points.
This is great