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Guys our country has laws, and it is our responsibility to know our rights and use them, if Bassam has bought a defective iPhone as he says then he is eligible for a replacement or a fix.
No returns. No exchanges.” Starting August 21, 2006 consumers will no longer see these brusque words posted in shops throughout the country.
In May, the People’s Assembly passed the long-awaited Consumer Protection Act, which establishes a new body called the Consumer Protection Agency (CPA) composed of representatives from the Ministry of Trade and Industry, consumer rights societies, the Union of Chambers of Commerce and the Federation of Egyptian Industries, plus a representative from the State Council (Maglis El-Dawla). The body will be in charge of resolving disputes between consumers, producers and importers.Under the new law, consumers have the right to return or exchange defective goods within 14 days of purchase.Excerpt from Egypt Today article: http://www.egypttoday.com/article.aspx?ArticleID=6931
Anyways the CPA or Consumer Protection Agency is here to help you, read as much as you can lots of interesting info. 
- Here is the complaint form
- There is even a hotline: 19588
3 Responses to “Consumer Protection Agency, yes it exists!”
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December 23rd, 2008 at 1:29 am
I wouldn’t get too excited about this, this country has a perfectly-written- legal system, BUT how long does it take you to get a your case to court for example, and have a judgment?…..just like the very popular saying here in Egypt “7ELEEEENYEEE”.
December 25th, 2008 at 11:58 am
@Tomkins
Well I don’t think you’re gonna get a court order, but it might very well scare the concerning company into taking corrective action.
December 25th, 2008 at 4:03 pm
humm, i think consumer laws and Consumer Protection Agency are not about “scare tactics”, let me get one thing clear here, you’re post is about “scaring” some company, or taking “real action”?!
If you’re just scaring some company with a threat to file a complain then you are playing with fire my friend, you’re ending with 1 of 2 possibilities:
1- they’d get scared and help you.
2- they’d get more stubborn, and ask you to find the nears sea water resource to drink from
the way is i see your post, is that you are directing someone with a complain to the CPA, which in my opinion is the very last resort, cause going there means you’re filing a complain and taking”real legal actions”, not just scaring some company.