Guys our country has laws, and it is our responsibility to know our rights and use them, if Bassam has bought a defective iPhone as he says then he is eligible for a replacement or a fix.
No returns. No exchanges.” Starting August 21, 2006 consumers will no longer see these brusque words posted in shops throughout the country.
In May, the People’s Assembly passed the long-awaited Consumer Protection Act, which establishes a new body called the Consumer Protection Agency (CPA) composed of representatives from the Ministry of Trade and Industry, consumer rights societies, the Union of Chambers of Commerce and the Federation of Egyptian Industries, plus a representative from the State Council (Maglis El-Dawla). The body will be in charge of resolving disputes between consumers, producers and importers.Under the new law, consumers have the right to return or exchange defective goods within 14 days of purchase.
Excerpt from Egypt Today article: http://www.egypttoday.com/article.aspx?ArticleID=6931
Anyways the CPA or Consumer Protection Agency is here to help you, read as much as you can lots of interesting info.
- Here is the complaint form
- There is even a hotline: 19588
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